General FAQs
Can I cancel my order once it is placed?
If you need to cancel your order before you have fully paid, please contact us as soon as possible via the contact us form. You may cancel after paying on an order, unless it has already shipped. If the item has shipped, it will fall under our returns policy which will be subject to a restocking fee. Repeated cancellations may result in suspension of your account.
Can I order without creating an account?
No. You do not have to register to place an order with us, you can do it via email by using the Contact Us form. Please note that registered users will have access to payment and shipping options that will enable them to pay immediately. What this means to you is that your item you wanted could be sold if you email us and a registered user purchases it before we can respond to your email and complete your transaction. Also having a registered account allows me to ship things much more quickly because all your information is provided to me from your registered account.
Can I place an order/contact customer care over the phone
We do not perform customer service or order placement via phone. Our store is designed to process web-based orders. Please contact us via the contact us form and we will be happy to answer any questions via email.
Do you do installment or payment plans on larger purchases
We will consider payment plans on a case by case basis. A 25% deposit will be required to start a payment plan.if you change your mind, partial payments can be reallocated towards different items for a 15% fee. Cancellations will be subject our restocking fee of 15%. All payment plans must be paid for in full within 90 days of the order. Items will be shipped after being fully paid for.
Do you negotiate on pricing?
We try to be competitively priced already compared to the market, but if you think our asking price is a little high, send us an offer via the "Ask a Question About This Product" form. If buying a quantity of items, please indicate this in your email as larger purchases will give you greater leverage for negotiation on pricing.
I have a question that was not answered in the FAQs, how can I get it answered?
You can submit the question via the Contact Us form and we will reply as soon as possible (typically 2-3 business days)
I have an issue with my order, how do I resolve this?
We are always willing to help resolve any issues with our orders. Please contact us via the contact form and get back to you promptly with a response.
WHAT IS A STOCK PHOTO?
Stock photos are generic photos of a product and what it looks like. It is an example of what you will get and not typically a photo of the exact item from our inventory room. Generally it is used in a scenario where we have purchased a case or two of items that are all the same. If an item is damaged and/or will differ from the stock photo it will be noted in the description of the item.
What is your return policy?
All items are graded and described to the best of my ability based upon the grading scale listed on our site. Mistakes are occasionally made where I have missed something. In that instance, we will send a replacement product to you. If a replacement is not available, we refund the amount you paid for the item (minus shipping costs).
Other Returns/Refunds/Exchanges for items that were accurately described can typically be granted minus shipping costs and a 15% restocking fee. Items MUST be in the same condition that they were sent, or we will not refund your money.
Refunds may take 7-10 business days to process from the day the return is received and inspected.
Other Returns/Refunds/Exchanges for items that were accurately described can typically be granted minus shipping costs and a 15% restocking fee. Items MUST be in the same condition that they were sent, or we will not refund your money.
Refunds may take 7-10 business days to process from the day the return is received and inspected.